MARBIKS.IN – Legal Policies
Privacy Policy
Marbiks Professional ("we", "our", "us") operates the website Marbiks.in and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data.
1. Information We Collect
- Personal Information: Name, phone number, email, address, gender.
- Booking Information: Service details, preferred staff, appointment time.
- Payment Information: Processed securely by Razorpay; we do not store card/bank details.
- Device/Usage Data: IP address, browser type, cookies, pages visited.
2. How We Use Your Information
- To manage bookings and provide salon services.
- To process payments via Razorpay.
- To send confirmations, updates, and promotional offers.
- To improve user experience and website performance.
3. How We Share Information
We do not sell or rent your information. We may share data only with:
- Razorpay (for payment processing)
- Service providers (SMS/Email marketing tools)
- Legal authorities if required by law
4. Cookies & Tracking
We use cookies to enhance website experience, track analytics, and manage login sessions.
You may disable cookies in browser settings.
5. Data Security
We use encryption, firewalls, and secured servers to protect your data. However, no online method is 100% secure.
6. Your Rights
- Request access or correction to your data.
- Request deletion of your data.
- Opt out of marketing communications.
7. Third-Party Links
Our website may contain links to external sites. We are not responsible for their content or privacy practices.
8. Contact Us
Email: support@marbiks.in
Phone: [Your Contact Number]
Terms & Conditions
1. Acceptance of Terms
By accessing or using our website, you agree to these terms. If you disagree, please do not use the site.
2. Services
Marbiks provides salon services, online bookings, and franchise-related information. Service availability may vary.
3. User Responsibilities
- Provide accurate information when booking.
- Arrive on time for appointments.
- Not misuse website systems or attempt unauthorized access.
4. Pricing & Payments
- Prices displayed on the website may change without notice.
- Payments are securely processed via Razorpay.
- Taxes may apply as per government regulations.
5. Franchise Information
Any franchise-related information submitted is treated confidentially. Approval is subject to internal review.
6. Website Usage Rules
You must not:
- Engage in fraudulent activity
- Copy, modify, or distribute website content without permission
- Upload harmful content (malware, spam)
7. Limitation of Liability
Marbiks is not liable for:
- Service delays due to unforeseen events
- Website downtime or technical errors
- Losses arising from misuse of the website
8. Changes to Terms
We may update these Terms anytime. Continued use of the website means you accept the changes.
9. Contact:
mob: 8249528851
Email: support@marbiks.in
Cancellation & Refund Policy
1. Appointment Cancellation
- Cancellations made at least 3 hours before the appointment time are eligible for full rescheduling.
- Late cancellations may result in a partial or no refund depending on the service.
2. Refund Eligibility
Refunds are provided only when:
- Service was cancelled from our end.
- Duplicate payment was made.
3. Non-Refundable Items
- Completed services
- Gift cards or prepaid packages
- Late cancellations (after service time has started)
4. Refund Method & Timeline
- All refunds are processed via Razorpay to the original payment method.
- Refunds may take 5–7 working days depending on the bank/payment gateway.
5. No-Show Policy
If you do not show up for the appointment without notice, no refund will be issued.
6. Contact for Refunds
Email: support@marbiks.in
Phone: [8249528851]
MARBIKS.IN – Shipping / Service Delivery Policy
1. Nature of Services
Marbiks.in provides: salon services, salon training services, online bookings, digital confirmations, and franchise inquiry processing. No physical goods are shipped.
2. Service Delivery
2.1 Salon Services
- All salon services are delivered in-store at the selected Marbiks outlet.
- Customers receive booking confirmation via SMS/Email.
- Customers must visit the salon at the scheduled time.
2.2 Digital Delivery
- Booking confirmations, invoices, and franchise acknowledgments are delivered digitally.
- Delivery is instant upon successful form submission or payment.
3. Order Processing Time
- Bookings are confirmed instantly.
- Franchise inquiries are processed within 48–72 working hours.
4. Delays in Delivery
Service delivery may be delayed due to:
- High volume of appointments
- Technical issues
- Unexpected events (power failure, staff unavailability)
Customers will be notified in such cases and may reschedule without extra charges.
5. Service Location
- Salon services are delivered only at Marbiks Professional branches listed on Marbiks.in.
- Digital confirmations are delivered worldwide.
6. Customer Responsibilities
- Provide accurate information.
- Arrive on time for appointments.
- Retain confirmation messages.
7. Cancellation, Rescheduling & Refunds
Refer to the main Cancellation & Refund Policy:
- Cancellations allowed up to 3 hours before appointment.
- Refunds for payment failures or service unavailability.
- No refunds for completed services or no-show cases.
8. Contact Us
Email: support@marbiks.in
Phone: [Your Contact Number]